I have placed an order but I haven’t received a confirmation email.
FREQUENTLY ASKED QUESTIONS
It is important to check your inbox and your junk inbox, it is also important to remember that you may not receive the email immediately. This is our email [email protected], do not hesitate to get in touch with us.
I am not sure if the order has gone through correctly.
In the event that you have not received the email confirmation after the given waiting time do not hesitate to get in touch with us. Send an email to [email protected] and we will resolve this issue as soon as possible.
How to make changes, returns or cancel an order.
If you wish to cancel an order once you have already completed the payment process you have one hour to send an email to [email protected] and we will carry out the cancellation or the change.
GEL·BERT allows a change of product to be carried out or to make a return within a maximum of seven days and it is necessary that the client be speedy with the sending costs, always and when the product has not been used.
GEL·BERT allows a change of product to be carried out or to make a return within a maximum of seven days and it is necessary that the client be speedy with the sending costs, always and when the product has not been used.
I would like to try the glasses before I purchase them.
You can try out some glasses by sending an email to [email protected], specifying in the subject: GLASSES TRIAL, and we will happily welcome you at our office, the only place where you will physically find our glasses, Avenida Gran Vía Colón, 28, 07300 Inca, Islas Baleares.
How can I pay?
We offer two possible methods of payment, pay by card directly through our website, or through your PayPal account.